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Customer Service

Method of Payment
We accept Visa, MasterCard or PayPal. You can also mail us a check. Please do not send cash.
Freight Terms
All orders are shipped prepaid and freight added or LTL COD. Customer may supply their UPS shipper # to have freight billed directly to their account. If Fiberglass Florida, Inc. mistakenly bills freight and not the customers’ direct account, the customer is responsible for the freight charges added. Due to the hazardous nature of some of our products, we cannot ship items by Air Freight. Back orders are subject to all freight terms.
Ordering
Ordering is EASY. You can order in 5 easy ways: Order Online, Email order, Fax order to 1-321-639-3048, Mail in your order or Phone in your order to 1-800-699-4527.  Back orders are subject to all freight terms
Returns
Returns will not be accepted without prior authorization. Because of the limited shelf life associated with some of our products, no returns are accepted for Resin, Gel Coats or Solvents. Cut yardage on any cloth / fabric / reinforcements is NOT returnable. Any item special ordered or customized is NOT returnable. A restocking charge of 20% is charged on all returnable merchandise. Returns shipped freight collect or without a return authorization will not be accepted. No returns or adjustments will be made after 30 days from invoice date. Shipments returned to us because the carrier is unable to deliver to the address provided by the customer will be charged the standard 20% restocking fee unless the goods are reshipped at the customer’s expense. Fiberglass Florida, Inc. reserves the right to refuse any return request and/or charge a 20% restocking on all returns.
What to do if your package arrives Damaged?
Packages showing minor damage should be accepted. Refuse your shipment if it appears to be greatly damaged or leaking. If UPS leaves it for you in this condition, call your local UPS office and refuse it. Your refusal of a damaged package preserves System Three Resins’ right to help us get your money back or your merchandise replaced. Note all damages on your delivery receipt or bill of lading. Notify us of the damage and we will handle the claim from our end, adjusting the claim to your satisfaction.

 

FedEx, UPS and the Postal Service treat all individual packages as separate shipments. In some cases multiple package shipments will arrive over a period of three days. If your order is one or more cartons short, allow a day or two for the balance to arrive, and then give us a call if it is still incomplete. Claims for incomplete shipments or missing items will not be honored beyond 30 days of invoice date.
Special Orders
All special and custom orders require a written purchase order and a 25% deposit toward invoice total. Custom matched Gel Coat requires a $50.00 deposit.
Returned Checks
All returned checks are subject to a $25.00 or 5% fee, whichever is greater.
Limitation of Liability
No Liability is assumed by Fiberglass Florida, Inc., for damage and/or injury resulting from use of any products supplied by Fiberglass Florida, Inc. In no event will Fiberglass Florida, Inc., be liable for indirect or consequential damages whatsoever resulting from loss of use arising out of or in connection with the use or performance of products supplied by Fiberglass Florida, Inc.
Warranties
Fiberglass Florida, Inc., makes no warranties with respect to the products sold. It is understood that all warranties, including but not limited to warranties of merchantability and fitness of a particular purpose, except as may be offered by the manufacturer, are specifically excluded.
Sales Tax
Orders shipped to Florida addresses will be charge Florida Sales tax. If you claim sales tax exemption, we must have a current signed copy of your resale certificate (form DR-13) on file. Please fax such form to 321-639-3048.